The Balanced Scorecard by Robert S. Kaplan; David P. NortonThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.
Call Number: HD 56 .K35 1996
ISBN: 9780875846514
Publication Date: 1996-09-01
Planning and Control Using Microsoft Project 2013, 2016 or 2019 and PMBOK Guide Sixth Edition by Paul E. HarrisThis book is principally a Microsoft Project book aimed at Project Management Professionals who understand the PMBOK Guide Sixth Edition processes and wish to learn how to use Microsoft Office Project 2013, 2016 or 2019 to plan and control their projects in a PMBOK Guide environment and discover how to gain the most from the software.The book is designed for users Microsoft Project 2013, 2016 or 2019 to upgrade their skills and for new planners to learn the software. It starts with the basics required to create a schedule, through resource planning and on to more advanced features. There is also a new chapter which introduces the Microsoft Project Server functions.A Microsoft Project user guide and training manual written for Project Management Professionals following the PMBOK Guide Sixth Edition who wish to learn how to schedule projects in a single project environment with or without Resources with Microsoft Project. The book is packed with screen shots, constructive tips and is suitable as a training course handout, for learning the software or as a reference book. The book contains workshops with solutions at the end of each chapter for the reader to practice the skills taught in the chapter.
Call Number: eBook
ISBN: 9781925185676
Publication Date: 2019-02-19
Off Campus access username and password can be found in Blackboard on the
Institution Page. Students: look for Student Tools to Stay Connected at Atlantic Cape. Faculty: look for Key information about Libraries and Tutoring. Or you can contact the library for username and password.
Fundamentals of Project Management by Joseph Heagney"...a great resource for helping a project manager or other team member to learn new tools and techniques or refresh their knowledge. "-PM World Journal A project management bestseller-revised and better than ever. Boasting sales of more than 200,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline. But much has changed in recent years. Fully updated in accordance with the latest version of the Project Management Body of Knowledge (PMBOK(R)), the fifth edition of this classic text remains the perfect introduction to the subject, showing readers how to: Clarify project goals and objectives * Develop a work breakdown structure * Create a project risk plan * Produce a realistic schedule * Manage change requests * Control and evaluate progress at every stage * Lead the project team The book contains new information and expanded coverage on topics including estimating; stakeholder management; procurement management; creating a communication plan; project closure; requirements for PMP certification; and much more. Chock full of tools, techniques, examples, and instructive exercises, this up-to-the-minute guide will help you plan and execute projects on time, on budget-and with maximum efficiency.
Call Number: eBook
ISBN: 9780814437360
Publication Date: 2016-08-16
Project Management for IT-Related Projects by Bob Hughes (Editor); Roger Ireland; Brian West; Norman Smith; David I. ShepherdThis book explains the principles of IT-related project management, including project planning, monitoring and control, change management, risk management and communication between project stakeholders. Each chapter includes detailed discussion of the syllabus content, activities and multiple choice questions for self-assessment in line with the BCS Foundation Certificate in IS Project Management. This new edition introduces the latest project management thinking, terminology and standards.
Call Number: eBook
ISBN: 9781780174846
Publication Date: 2019-08-27
Technical Writing for Business People by Carrie MarshallTechnical writing is about communicating key information to the people who need it. It might be a manual for an application, a guide to using heavy machinery, or a diagnostic aide for medical practitioners. It needs to be clear and it needs to be precise. This book shows you how to achieve this and more. Whatever the content or context, in this book you'll discover the essential tools and resources that you need to create technical writing that works for everyone.
Call Number: eBook
ISBN: 9781780174464
Publication Date: 2018-11-12
Forensics
Geekonomics by David Rice“The clarity of David’s argument and the strength of his conviction are truly inspiring. If you don’t believe the world of software affects the world in which you live, you owe it to yourself to read this book.” –Lenny Zeltzer, SANS Institute faculty member and the New York Security Consulting Manager at Savvis, Inc. “Geekonomicsstays with you long after you finish reading the book. You will reconsider every assumption you have had about software costs and benefits.” –Slava Frid, Gemini Systems, CTO, Resilience Technology Solutions “Information Security is an issue that concerns governments, companies and, increasingly, citizens. Are the computer systems and software to which we entrust our sensitive and critical information, technologies that are out of control? David Rice has written an important and welcome book that goes to the heart of this issue, and points to solutions that society as a whole needs to debate and embrace.” –Nick Bleech, IT Security Director, Rolls-Royce “If you are dependent upon software (and of course, all of us in the modern world are) this book is a fabulous discussion of how and why we should worry.” –Becky Bace The Real Cost of Insecure Software " In 1996, software defects in a Boeing 757 caused a crash that killed 70 people& " In 2003, a software vulnerability helped cause the largest U.S. power outage in decades& " In 2004, known software weaknesses let a hacker invade T-Mobile, capturing everything from passwords to Paris Hilton’s photos& " In 2005, 23,900 Toyota Priuses were recalled for software errors that could cause the cars to shut down at highway speeds& " In 2006 dubbed “The Year of Cybercrime,” 7,000 software vulnerabilities were discovered that hackers could use to access private information& " In 2007, operatives in two nations brazenly exploited software vulnerabilities to cripple the infrastructure and steal trade secrets from other sovereign nations& Software has become crucial to the very survival of civilization. But badly written, insecure software is hurting people–and costing businesses and individuals billions of dollars every year. This must change. InGeekonomics, David Rice shows how we can change it. Rice reveals why the software industry is rewarded for carelessness, and how we can revamp the industry’s incentives to get the reliability and security we desperately need and deserve. You’ll discover why the software industry still has shockingly little accountability–and what we must do to fix that. Brilliantly written, utterly compelling, and thoroughly realistic,Geekonomicsis a long-overdue call to arms. Whether you’re software user, decision maker, employee, or business owner this book will change your life&or even save it. The Alarming Cost of Insecure, Badly Written Software... and How to Finally Fix the Problem, Once and for All! Six billion crash test dummies: why you’re at greater risk than you ever imagined. You pay the price: why consumers are legally and financially responsible for the mistakes of software manufacturers. Broken windows: how software promotes epidemic cyber crime and threatens national security. Who runs the show?: Why software manufacturers fought against the U.S. Food and Drug Administration’s attempts to protect the U.S. blood supply. Protecting national infrastructure: real incentives for transforming software manufacturing. Surviving the information superhighway: practical, must-read advice in a world of insecure code. Preface xiii Acknowledgments xix About the Author xx Chapter 1: The Foundation of Civilization 1 Chapter 2: Six Billion Crash Test Dummies: Irrational Innovation and Perverse Incentives 19 Chapter 3: The Power of Weaknesses: Broken Windows and National Security 73 Chapter 4: Myopic Oversight: Blinded by Speed, Baffled by Churn 131 Chapter 5: Absolute Immunity: You Couldn’t Sue Us Even If You Wanted To 179 Chapter 6: Open Source Software: Free, But at What Cost? 243 Chapter 7: Moving Forward: Rational Incentives for a Different Future 273 Epilogue 321 Notes 325 Index 341
Call Number: QA76.9.A25 R48 2008
ISBN: 9780321477897
Publication Date: 2007-11-29
Systems Analysis
Network Architecture by Ed TaylorThis is a reference text for advanced network architects, designers and administrators. It covers every aspect of contemporary network computing, from data and voice to multimedia, Intranet networks. There is also step-by-step instructions on how to develop a hybrid network.
Call Number: TK5105.5 .T396 1998 (Mays Landing)
ISBN: 9780070633339
Publication Date: 1998-01-01
Practical Network Analysis and Design by James D. McCabePowerful, mission-critical networks that carry real-time applications, multimedia, or just heavy traffic are increasingly complex and costly to build. Design decisions based on insufficient or flawed analysis can have drastic consequences in both efficiency and expense. Practical Computer Network Analysis and Design prepares you to make the best decisions by applying sound, tested design principles to your network and considering the system-wide effects of each decision. The author provides a step-by-step process for analyzing user requirements, visualizing the network structure in terms of traffic flows, and doing quantitative measurements. Once you have a clear, scientifically based picture of you network environment, he guides you in developing strategies for routing, addressing, security, and network management and then in choosing and integrating technologies to realize your plan. Whether you are expanding an existing network or building a new one from the ground up, Practical Computer Network Analysis and Design is you most valuable resource.
Call Number: TK5105.5 .M398 1998 (Mays Landing)
ISBN: 9781558604988
Publication Date: 1997-10-01
Off Campus access username and password can be found in Blackboard on the
Institution Page. Students: look for Student Tools to Stay Connected at Atlantic Cape. Faculty: look for Key information about Libraries and Tutoring. Or you can contact the library for username and password.
Creating a Customer-Focused Help Desk by Andrew HilesThis volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and templates all need to be interpreted and amended in the light of the culture, technology, service maturity and constraints of each individual organization.Delegates frequently ask us: "What is the best Help Desk software package?" or "What is the best way to set up a Help Desk?" Our only response has to be "Best for whom? It all depends." A key objective of this book is to show how and why "It all depends" and to provide readers with the best possible information on which to understand and evaluate options and to select the best - for them. If there is one thing we have learned over the last years, it is this: Good service has no history. Bad service has infinite history. Based on extensive feedback from delegates from most of the Fortune 1,000 companies who have attended courses presented through Frost & Sullivan (Europe), AIC (South Africa), Monadnock (UK), The Infomatics Resource Centre (UK), IIR (UK), Digital Equipment (UK), Logtel (South America), CEL (Asia Pacific), UPMOCL (Middle East), Finborough Seminars, as well as delegates of in-company training for organizations like Dow Europe (Switzerland), The Intervention Board, BP, Shell International Petroleum, Logica (UK), Arthur Andersen (UK), Rolls Royce (UK), Global One (Germany and USA), Caterpillar (Switzerland), GAK (Netherlands), European Commission (Belgium), Transnet (South Africa), Sun Valley (UK), Nikon Precision (UK).
Call Number: eBook
ISBN: 9781944480066
Publication Date: 2016-06-01
Software and Systems Modeling by Gerard PrudhommeSoftware and systems modeling: Theoretical and practical Issues examines various aspects of software and system modeling providing an extensive information on the developmentof various prototype. It includes the meaning of weighted semantic networks, scientificcomputation, computer design, structured programming and agent analysis. Provide thereader with the insights into the evaluation of the Human-Computer Interaction and CommercialCustomization Systems, so as to understand the relationship between the peopleand computers.
Call Number: eBook
ISBN: 9781773615820
Publication Date: 2019-01-30
Working with Legacy Systems by Robert AnnettUnderstand the crux of legacy systems--their architecture, analysis, and security constraints Key Features Understand what legacy systems are and strategies for their maintenance Explore basic and advanced architectures of legacy systems Discover how to analyze and secure legacy systems Book Description The IT industry is constantly evolving with the introduction of new technologies. While it is important to keep up with advancements, maintaining legacy systems is equally necessary to ensure that the infrastructure of your organization functions to the best of its ability. Sound knowledge of techniques that can be used for maintaining legacy systems can help you avoid common pitfalls. The book begins with a quick overview of what a real legacy system looks like, how it works, and common issues that may be faced when trying to maintaining it. You'll then explore the architecture of a legacy system in detail and understand each of its components. As you progress, you'll discover a variety of techniques for analyzing a legacy system and how to apply them. Once you get to grips with the security constraints associated with legacy systems, you'll explore ways to secure them. Finally, you'll be able to easily make changes in legacy systems to enhance their performance. By the end of this book, you'll have developed the skills and confidence to work with legacy systems and efficiently maintain them. What you will learn Perform static and dynamic analyses of legacy systems Implement best practices to secure your legacy systems Use techniques such as data cleansing and process cleansing to stabilize your system Apply structural changes in your legacy system to make it highly available Identify and resolve common issues with legacy systems Understand a variety of tests that can help you secure and maintain legacy systems Who this book is for If you're new to working with legacy systems and want to understand how they work and how to maintain them, this book is for you.